Last updated: October 19, 2026
This policy explains what information Buy Custom Paper (“we”, “us”) collects when you visit buycustompaper.com, request a quote or order custom printed paper and custom packaging from us, how we use it, and the choices you have. By using the site you agree to the practices described here.
The Short Version
We collect only what we need to quote, proof, produce and deliver your order and to support you afterwards. We do not sell your personal information, and we only share your order details with those who need them to complete your order.
Information We Collect
Information you give us
When you request a quote, contact us, subscribe to our newsletter or place an order, you may share your name, business name, email address, phone number, billing and shipping address, artwork and logo files, and project details such as product type, sizes and quantities. Giving us this information is voluntary, but we can’t quote or produce an order without it.
Information collected automatically
Like most websites, our server records basic technical details about each visit, such as the date and time, your IP address, browser type, pages viewed and cookie data. We use this to keep the site secure and to understand how it is used. [TO CONFIRM: name any analytics or advertising tools used on the site, or delete this sentence.]
Payment information
Card and bank details are entered on, and handled by, our payment processor [TO CONFIRM: processor name] using encrypted connections. We do not store full card numbers on our servers.
How We Use Your Information
- To prepare quotes, artwork proofs and invoices
- To produce, ship and track your order
- To answer questions and provide customer support
- To ask for feedback so we can improve our products and service
- To send updates or offers, only if you have agreed to receive them (you can unsubscribe at any time)
- To meet legal, tax and accounting requirements
Your Artwork
Artwork, logos and designs you send us are used only to proof and produce your order. We do not use them for anything else or share them outside our production and printing partners without your permission. [TO CONFIRM: how long artwork files are kept for reorders.]
Cookies
Cookies are small text files stored by your browser. We use them to make the site work properly and to remember your preferences:
- Cookie notice preference (stored in your browser) remembers whether you accepted or declined non-essential cookies.
- Cart and checkout cookies remember the items in your cart while you shop.
- Login cookies keep you signed in for two days, or two weeks if you tick “Remember Me”. Logging out removes them.
- Live chat cookies are set by our live chat provider [TO CONFIRM: provider name] so a conversation continues as you move between pages.
You can block or delete cookies in your browser settings, although some parts of the site may stop working as expected.
Who We Share Information With
We share information only with trusted service providers who help us run the business, such as our payment processor, production and printing partners, shipping carriers, live chat provider, email provider and website host, and only as far as they need it to do their job. We may also disclose information if the law requires it. We never sell or rent your personal information.
How Long We Keep Information
We keep order and invoice records for as long as the law requires [TO CONFIRM: retention period], and other personal information only as long as we need it for the purposes above.
How We Protect Your Information
Our site uses SSL encryption, and access to customer information is limited to staff who need it. We take reasonable steps to prevent unauthorised access, but no method of sending data over the internet is completely secure, so we can’t guarantee absolute security.
Links to Other Websites
Our site may link to websites run by other companies. We aren’t responsible for their content or privacy practices, so please read their policies before sharing any information with them.
Your Choices and Rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email us and we’ll respond promptly. We may need to keep some records, such as invoices, where the law requires it. [TO CONFIRM: any additional rights under the privacy laws that apply to your customers, e.g. U.S. state privacy laws.]
Children’s Privacy
Our products and services are intended for businesses and adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new “last updated” date. If we ever plan to use your information in a way that wasn’t described when we collected it, we’ll email you first and give you the choice to opt out.
Contact Us
Questions about this policy or your information? Email us at Info@buycustompaper.com.